Privacy Policy
1 Introduction
Welcome to Junk OnDemand (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our junk removal, recycling, and hauling services in Chicago and surrounding suburbs.
2 Information We Collect
- Contact Data Name, phone ((331) 333-2877), email (info@junkondemand.com), and service address.
- Service Details Item descriptions, estimate photos, and property access notes.
- Payment Data Processed via encrypted third-party merchant processors (card numbers not stored on servers).
- Technical Data Browser info, IP address, and site usage data.
3 How We Use Your Information
We use your information to dispatch removal crews, provide transparent upfront quotes, communicate real-time updates, maintain local eco-friendly recycling/donation compliance in Illinois, and improve customer service.
4 Data Sharing & Disclosure
We do not sell your personal data. We share information only with field collection crew partners assigned to your booking, encrypted booking/CRM systems, or legal/regulatory authorities if required by Illinois law.
5 Data Security
We apply standard SSL/TLS encryption for online inputs and restrict database access to authorized operational personnel.
6 Your Rights & Choices
To opt-out of marketing communications or request deletion of your customer profile, call us at (331) 333-2877 or email info@junkondemand.com.
Frequently Asked Questions
What personal info do you collect when I request a quote?
We collect your name, service address, phone number (331) 333-2877, email info@junkondemand.com, and item/photo details.
Do you sell my phone number or email to third-party telemarketers?
Never. Your details are used strictly for dispatching your Junk OnDemand crew and customer support.
How do I request deletion of my data from your system?
Email info@junkondemand.com or call (331) 333-2877 and we will purge non-archival profile records upon request.
Are my credit card details stored on your website?
No, payments are handled via encrypted third-party PCI-compliant merchant gateways.
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